There's a framed photo of Heather and me that's thirty years old now and been on the wall above my desk for the last fourteen. It was shot by Rod Ellmore in 1994 while our whole family was together in Auckland. When I look at it I think: “Didn’t we look cute thirty years ago? And I had hair! Remember how those Lockwood houses creaked? The bloody dog ruined that couch… Love the Indian parchment — still on the wall… What happened to those Churchill books? The printing is like new… Those shoes were great…” In another thirty years our grandchildren To View More >>

Whether it’s their first enquiry, the day of the shoot or the day they receive their beautiful prints, every interaction with your client shapes their impression of you and your brand.  Here’s a straightforward process to analyse and improve your client experience, step by step. 1. Understand the customer journey Start by listing all the steps your clients take when working with you — their initial enquiry, the booking, your pre-shoot communications, the shoot itself, and product selection and delivery. Any others? Identify the key moments and To View More >>

As everyone knows, Covid has been very disruptive for business — from product availability to courier services to prices — and it’s starting to feel like the “new normal”. So we’re starting the year with an updated cover material range, and a new strategy to move this forward in the future. We’re excited about it, but we also know that any change can raise questions, which we’ve tried to answer in advance here. We’d love your feedback! Please take a few minutes to read the following, but if you just want to see the updates follow To View More >>

Black Friday and Cyber Monday are just around the corner — the perfect time to engage with customers and increase your sales in Print Shop. There's nothing worse than scrambling at the last minute, so start now so you have plenty of time to set up your store — and your offers!  Here's a checklist to make sure you're prepared.  Dates: Black Friday: Friday 27 November 2020 Cyber Monday: Monday, 30 November 2020 1) Decide your discounts / offers It is said that most buyers on Black Friday are looking for at least a 20% discount - but you can obviously get creative with your offers. To View More >>

Here are two Black Friday specials you won't want to miss! Our Black Friday special ends on the 30th of November 2018 so make sure you get in quick... 99 for Life! Imagine never having to pay for your online galleries or shopping cart again!! Well now's your chance — upgrade once and  never renew or pay again. That's right,  the Lifetime Basic plan is back  and just in time for the major upgrades coming up! Think about it — you could pay your existing provider every year for the rest of your career, or  grab Workspace Basic for just US$99 — for life. To View More >>

What’s the most important part of an album? Your photography and how it’s presented!  That’s why for a while now our primary focus has been on pages … more page types … more and better printing options … album design and proofing tools. But right now we're focused on covers! — giving you and your clients more cover materials to choose from, and even more ways to customise. Last week we announced 22 new cover materials … but that’s only half the story! Now you can take your albums to the next level with our compelling new range To View More >>

David with his Queensberry book We get to see many beautiful stories at Queensberry, and sometimes we need to share them. David Edmonson and his son Luke, both multi-award winning wedding, portrait and commercial photographers, are based in Dallas Texas. After a major health challenge David decided to take on a personal project, which this lovely book documents. I’ve don’t usually take books and albums home with me, but I just had to spend some time with this one, absorbing the images, reading the compelling words he uses to describe them, and the messages he wants his children To View More >>

This is the third in a series from Megan DiPiero with advice about how to build a stronger brand and brand message— to add purpose to your marketing, draw attention to your service, and ultimately increase sales.  Click here for Parts 1 and 2. Today, Megan suggests some questions designed to help you set profit goals. Okay, so you have identified your purpose and passion, and you know the client experience you want to create.  Now, what systems will you put in place to deliver the experience—the brand promise—that you hope to share? To View More >>

With a few recently released products now available to order, portrait photographers have a range of options to suit any genre and style. In no particular order, here are our top picks for portrait photographers:  1. Studio Boxes Our recently released Studio Boxes are perfect for any portrait studio. With buckram and custom canvas options, you can personalise these boxes with branding, and even bulk buy to have your clients walk away with the product in their hand. VIEW PRICING  ORDER NOW *Photographers and designers only. Login to view pricing and order products. 2. Portrait To View More >>

We came across this lovely Portrait Album with Photography by John Shetron (US) as it went through the bindery. It's a 12x8 Panorama Flushmount Portrait Album with offset-printed Tintoretto pages and a Carbon Buckram cover. Portrait Albums are great for family photography and to commemorate special days – especially a 90th birthday! Panorama Flushmount pages, with no split at the spine, invite big, bold imagery. This 12x8 album allows for a 12x16 full bleed image. John also sent through a great portrait, "The 90-year-old birthday "boy" on the day of his celebration. Although To View More >>